Our Access Scheme has been set up to provide a much easier customer journey for all. By signing up you could have access to our Essential Companion Ticket, monthly newsletters, and priority seating. Please enquire at Box Office for more information about our Access Scheme or apply to be part of the scheme online.

CEA Card

Carers Allowance Letter

DLA & PIP

Attendance Allowance

Blue Badge

Access Card

The entrance from the Main Door is at street level and features no steps. As you enter, to your left we have the Box Office desk where you’re able to purchase tickets and gather general information. Within the corridor to your left, you will find an accessible toilet that does not require a radar key and gender neutral baby changing facilities. Men’s toilets are further down this corridor and Ladies are to the right of the Main Doors. The auditorium itself is straight ahead, through the double doors and holds the seating area, stage and the main bar

The Albert Room is a smaller space towards the left hand side of the venue that has gendered facilities, ramp access and a bar. There is no Accessible toilet within this space, however a wheelchair lift is available towards the far end of the space that will link to the corridor featuring the Accessible toilet. This will also provide access to the stalls level of the auditorium and the Main Bar.

We have an accessible toilet located down the main corridor; this is a gender-neutral toilet with baby-changing facilities and does not require a radar key to access.

For Theatre Seated events we have multiple wheelchair-accessible spaces that can be purchased online (if you are registered on our Access Scheme), over the phone, or in person. For Unreserved Standing Cabaret events, chairs/tables are released on a first-come first-serve basis on the night of the event. If you require early access, please contact the Box Office in advance of your visit. Please note that there are no handrails in the auditorium, and the balcony is accessible via one flight of stairs.

Capacities:

• Theatre Seating can hold 635 people.
• Standing Only and Cabaret Style can hold up to 750 people.
• The Albert Room when seated can hold 60 people, and 100 standing

Essential Companion tickets can be purchased in accordance with our access documentation evidence, for those who require extra support. If you are registered on our Access Scheme, then you will be able to book your Essential Companion tickets online, over the phone or in person. To find out more about our Access Scheme, or to sign up, please see here.

We suggest customers bring their own ear defenders or similar products if they are aware that they, or someone in their party, are easily audibly over-stimulated. However, we also have a small number of ear defenders available to borrow in-house, they cannot be reserved but will be available at every event on a first-come first-serve basis. Please be aware these are not available for purchase. Please ask the Box Office or Theatre Manager for assistance.

For some events, we may be able to provide a British Sign Language (BSL) Interpreter. The interpreter helps facilitate communication between the performers and our deaf, hard-of-hearing, or BSL-using audience members. The interpreter typically stands at the side or front of the stage, delivering the script in real time for BSL users. For more information, please contact the Box Office at 01282 661234.

For some events, we offer Relaxed Performances, designed to provide a more comfortable and accessible experience for those who prefer a more laid-back environment. Each relaxed performance may vary slightly depending on the show. Some examples of what to expect are: auditorium lights will stay on, sound levels will be lowered, and any pyrotechnics will be reduced or eliminated. In addition, the usual expectations of silence and stillness in the audience are relaxed, allowing for more freedom of various movements and sounds.

Cast Introductions can also be offered for select shows, offering a casual meet-and-greet with the cast to help the audience immerse themselves more deeply and connect with the story. For more information please contact the Box Office at 01282 661234.

Touch Tours will be available for certain performances offering visually impaired audience members the chance to go on stage and explore key elements of the show, along with major pieces of costumes, scenery and props. This experience allows audience members to fully engage with the creative world brought to life on stage. For more information please contact the Box Office at 01282 661234.

Assistance dogs are welcome in the venue. Emotional support animals will also be granted access to the venue on a case by case basis. Please note pets that are not Assistance animals may not be permitted into the venue and may be refused entry. If you require a support animal for an event/show, please get in touch with our Box Office team on 01282 661234 or via email at info@themuni.co.uk before purchasing tickets to discuss availability.

We offer Family Tickets on multiple shows throughout our season, all Family Tickets can be purchased online, in person, or over the phone. Family tickets consist of 2 x Adults and 2 x Children, OR 1x Adult and 3 x Children.

Booster seats are available on request. They cannot be reserved but will be available at every event on a first-come first-serve basis. Please be aware these are not available for purchase. Please ask the Box Office or Theatre Manager for assistance.

For certain family and kids’ shows, we have a Babes in Arms policy. This allows under-2-year-olds to attend without a ticket if they sit on a paying adult’s lap.

Babes in Arms doesn’t apply to:

• Performances that aren’t child-friendly.
• Performances specifically for under 2s – they’ll need their own ticket for that.

For additional information or to book a Babes in Arms ticket please email info@themuni.co.uk or contact the box office on 01282 661234.